Politique d’expédition

Shipping Policy for Souk Ouafa

At Souk Ouafa, we are dedicated to delivering your authentic Moroccan products with the utmost care. Please review our shipping policy below:

1. Shipping Destinations:

We offer worldwide shipping to most countries. Please note that shipping availability may vary based on your location.

2. Processing Time:

Orders are processed within 2-3 business days after payment confirmation. Please allow extra time during peak seasons or holidays.
You will receive an email confirmation with tracking information once your order has been shipped.

3. Shipping Methods:

We offer several shipping options at checkout, including standard and expedited shipping. Shipping times and costs will vary based on your selected method and location.
Standard Shipping: Estimated delivery time is 7-14 business days.
Expedited Shipping: Estimated delivery time is 3-7 business days.

4. Shipping Costs:

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Any applicable customs duties, taxes, or fees are the responsibility of the customer and may be charged upon delivery.

5. Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
If you do not receive a tracking number, or if you have any issues tracking your order, please contact us at info@soukouafa.com.

6. Delivery Issues:

If your package is delayed or lost in transit, please contact us at info@soukouafa.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Please note that we are not responsible for delivery delays caused by customs clearance, weather conditions, or other factors beyond our control.

7. Damaged or Incorrect Orders:

If you receive a damaged or incorrect item, please contact us immediately at info@soukouafa.com with photos of the damage or the incorrect item. We will arrange for a replacement or refund as quickly as possible.

8. International Shipping:

For international orders, customs regulations and import duties may apply. These fees are the responsibility of the customer. Please check with your local customs office for more information.
Delivery times for international orders may vary due to customs processing.

9. Address Accuracy:

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Contact Us:

For any questions or concerns related to shipping, please contact us at info@soukouafa.com.
Thank you for choosing Souk Ouafa! We are committed to delivering your Moroccan treasures safely and efficiently.